# Contacting Support

Our support team is available to assist with questions, issues, incidents, or requests. You can always request help by
emailing <help@netspi.com>

The first time you contact NetSPI Platform support, you will need to create a separate, Support account.

!!!
A potential self-help resource is the NetSPI Platform Status page, where you can see at a glance if the NetSPI Platform
is having any performance issues: [https://status.platform.netspi.com/](https://status.platform.netspi.com/). Select
**Get Updates** if you'd like NetSPI Platform status updates sent directly to your email.
!!!

## Already have a NetSPI Support account set up?

If you already have a NetSPI support account set up, select the link below to open the NetSPI service ticket site where
you can submit service requests and report incidents, bugs, or other issues.

[Contact Support](https://help.portal.netspi.com/servicedesk/customer/portal/3/group/-1)

## Create a NetSPI Platform User Account (If you haven’t already)

1. Start by creating a user account in the top right of the portal. All we need is your email.\
    ![Support](/static/support_2.png)
2. You’ll receive an email to finish creation of your account. Select the link to finish signup.\
    ![Support](/static/support_3.png)
3. Create a password and you’re done!\
    ![Support](/static/support_4.png)

## Submitting a support request

1. Find the form you need by navigating through the help portal.\
    ![Support](/static/support_5.png)
2. Choose your support request type.\
    ![Support](/static/support_6.png)
3. Select a request-type form option.\
    ![Support](/static/support_7.png)\
    Forms will prompt you for the information we need to assist you promptly.\
    ![Support](/static/support_8.png)\
    Entering a summary may help you find a solution in our knowledge base.\
    ![Support](/static/support_9.png)\
    If you can’t find a solution to your issue in the knowledge base, complete the form, attach any screenshots you
    think may be helpful, and select Send.

## Tracking your request

1. From the main portal page, in the top right, select Requests.\
    ![Support](/static/support_10.png)\
    All active requests that you’ve raised are here.\
    ![Support](/static/support_11.png)
2. You can take several actions in your own ticket (add a comment, turn notifications on/off, resolve the issue,
cancel the request, email the tester, etc.).\
    ![Support](/static/support_12.png)