Contacting Support

Our support team is available to assist with questions, issues, incidents, or requests. You can always request help by emailing help@netspi.com

The first time you contact NetSPI Platform support, you will need to create a separate, Support account.

A potential self-help resource is the NetSPI Platform Status page, where you can see at a glance if the NetSPI Platform is having any performance issues: https://status.platform.netspi.com/. Select Get Updates if you'd like NetSPI Platform status updates sent directly to your email.

Already have a NetSPI Support account set up?

If you already have a NetSPI support account set up, select the link below to open the NetSPI service ticket site where you can submit service requests and report incidents, bugs, or other issues.

Contact Support

Create a NetSPI Platform User Account (If you haven’t already)

Start by creating a user account in the top right of the portal. All we need is your email.
You’ll receive an email to finish creation of your account. Select the link to finish signup.
Create a password and you’re done!

Submitting a support request

Find the form you need by navigating through the help portal.
Choose your support request type.
Select a request-type form option.

Forms will prompt you for the information we need to assist you promptly.

Entering a summary may help you find a solution in our knowledge base.

If you can’t find a solution to your issue in the knowledge base, complete the form, attach any screenshots you think may be helpful, and select Send.

Tracking your request

From the main portal page, in the top right, select Requests.

All active requests that you’ve raised are here.
You can take several actions in your own ticket (add a comment, turn notifications on/off, resolve the issue, cancel the request, email the tester, etc.).